Guide
Who bills your water, who supplies electricity and gas, how to open accounts when you move, and the coming stormwater fee.
The City of Hamilton provides water and wastewater service and, since April 2026, bills it directly through Hamilton Utilities Billing (HUB); you start or stop water service on my.hamilton.ca with at least seven business days' notice. Electricity is delivered by Alectra Utilities (the City notes some accounts are with Hydro One) and natural gas service is set up with Enbridge Gas. A separate stormwater fee starts in 2028.
The City of Hamilton. Property owners began receiving water bills directly from the City through Hamilton Utilities Billing (HUB) in April 2026, by mail or by email (account owners must sign up for paperless e-billing). Alectra Utilities no longer bills water and now focuses on electricity. Water rates did not change with the switch.
Start or stop water service through the HUB portal on my.hamilton.ca. At least seven business days' notice is required to start or stop water service, and water accounts cannot be transferred between individuals. The portal also handles move-in and move-out changes, meter readings, e-bills and pre-authorized debit.
Not for new accounts. For residential properties, water accounts opened on or after June 1, 2018 are set up in the property owner's name. HUB accepts payments from tenants or other authorized people, but the owner remains responsible for paying on time. Existing accounts in a tenant's name stay that way until the tenant moves out, then move to the owner's name automatically.
Unpaid water bills can be added to the owner's property tax roll even if a tenant gets the bills: HUB tries to notify owners at 30 calendar days past due, and adds the arrears to the tax roll at 60 calendar days past due.
Contact Hamilton Utilities Billing with your move-in date and contact information; residential water accounts must be opened in the registered owner's name. Buyers are encouraged to request a Utility (Arrears) Certificate, which HUB accepts only as an online request from a law office, and to make sure the final bill is based on an actual meter reading taken on the closing date.
If the seller's final water invoice is not paid, the amount may be transferred to the property tax roll 60 days after its due date and become the buyer's responsibility.
Pay through the HUB portal on my.hamilton.ca, or in online banking using the payee 'Hamilton Utilities Billing' only. If you paid water by pre-authorized payment with Alectra, you must re-enrol with HUB using its pre-authorized debit form or the portal. Late-payment fees on HUB water bills are not being charged until January 31, 2027 and will be charged on overdue balances starting February 1, 2027.
Call Hamilton Water at 905-546-2489 for water quality, leaks and service interruptions. Call Hamilton Utilities Billing at 905-546-8630 for billing and payment questions; water billing help is not available at City offices or Municipal Service Centres.
Alectra Utilities. Its service territory comprises 17 communities, and Hamilton is one of them. Electricity bills come directly from Alectra, separate from the City's water bill.
The City's water billing page says electricity account numbers remain the same 'with Alectra or Hydro One', so some Hamilton electricity accounts are with Hydro One rather than Alectra. The City does not say which properties; Hydro One handles starting, transferring and closing its own accounts.
Use Alectra's online Start Service form, or log in to My Alectra and use the Services menu. Alectra requires at least seven business days' notice to start or stop service, and you need a Canadian driver's licence or Ontario Photo Card. An Account Setup/Change of Occupancy Fee is applied to your first bill. New customers are put on Time-of-Use pricing unless they choose Tiered or Ultra-Low Overnight pricing.
If an incoming customer does not request service by the closing date, Alectra may disconnect the service and the customer pays reconnection charges; after more than six months disconnected, the Electrical Safety Authority must inspect and approve the property first.
Submit your move online with Enbridge Gas. You need your new address (check it is within Enbridge's service area with the postal code lookup on the page) and your move-in and move-out dates. A one-time New Account Charge for account and meter set-up appears on your first bill, and you get a new Enbridge Gas account number to update in your bank's payment settings.
If the property does not have natural gas installed yet, an expansion surcharge may apply depending on your address.
Yes. The City of Hamilton will implement a stormwater fee in 2028, with the rate set by Council each fall. Every developed property will be charged by the load it puts on the stormwater system: homes by dwelling type, and industrial, commercial, institutional and large multi-residential properties by their measured hard surface. The fee will be a separate line on utility bills, and the wastewater rate will be reduced by about 20% on average.
Properties that do not pay for water or wastewater today will start receiving a stormwater utility bill in 2028.
Homes with six or fewer units cannot get stormwater fee credits, but they can apply to the Rain Ready Rebate for new projects such as rain gardens and permeable surfaces. The rebate is funded by the City and administered by Green Venture, with two funding tiers: up to $1,500 and up to $5,000. Credits of up to 50% (or up to 90% for direct discharge to Lake Ontario) are for larger non-residential and multi-residential properties.
City of Hamilton
Hamilton Utilities BillingCity of Hamilton
HUB Property, Owner & Tenant InformationAlectra Utilities
Company OverviewAlectra Utilities
Residential Customer - Open, Close or Transfer an AccountEnbridge Gas
Move, Change or Close your ServiceCity of Hamilton
Stormwater Fee